FAQ

Can I get advice for my pet's specific needs?

Absolutely! Our BowLift Buddies are on hand to provide personalized advice tailored to the unique needs of your pet. Whether you have a playful puppy or a dignified senior dog, we can help you make the best choices for their feeding and care.

Simply contact us at the following link: https://www.bowlift.com/pages/contact

Return and Refund Policy

1. What is BowLift return address?

• BowLift  return address is: Calle Cruces de San Juan 47, Las Palmas de Gran Canaria, Las Palmas, 35015, Spain.

2. How long do I have to return a product?

• You have a generous 90-day return period starting from the date of delivery.

3. Is there a restocking fee for returns?

• No, there is absolutely no restocking fee for returns.

4. How long does it take to receive a refund?

• We strive to process refunds promptly within 7 working days after we receive the returned item.

5. Who pays for return shipping costs?

• Return shipping costs are the responsibility of the customer.

6. What do I do if I receive a damaged item?

• In the unfortunate event that you receive a damaged item upon delivery, please contact BowLift immediately. To expedite the return and refund process, provide clear photos of the damage.

7. How do I initiate a return?

• To initiate a return, simply email us at  hello@bowlift.com with your order number, contact details, and the reason for your return. Be sure to include photographic evidence for damaged or incorrect items.

8. What is the extended return window for delivery delays?

• In case of delivery delays beyond our control, we will communicate the specific extended return window for your order. Rest assured, we'll keep you informed.

Shipping Policy

1. How long does standard shipping take?

• Our standard shipping typically delivers your order within 5-7 business days within the United States. Please note that delivery times may vary based on your location and product availability.

2. Are there shipping costs within the U.S.?

• No, we are delighted to offer free standard shipping for all orders within the United States.

3. How soon are orders processed?

• Your orders are our priority. We aim to process orders swiftly, usually within 1-2 business days. During peak periods, such as holidays or special sales events, processing times may be slightly extended, and we will keep you informed.

4. Can I track my order?

• Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor your order's progress through the carrier's website.

5. Does Harmony Garden offer international shipping?

• Currently, we exclusively offer shipping within the United States. We apologize for any inconvenience to our international customers.

Payment Methods

1. What payment methods are accepted?

• BowLift accepts a variety of payment methods to ensure your convenience and security, including major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.

2. How is payment information secured?

• Your security is paramount to us. We employ industry-standard encryption and security measures to safeguard your sensitive information during the payment process.

3. Will I receive a billing or receipt confirmation?

• Yes, upon successful payment, you will promptly receive an email confirmation detailing your payment. If you require a formal invoice or receipt, please don't hesitate to contact us, and we will be delighted to provide one.

Business Name: YOULAN SOCIEDAD LIMITADA

Address: Calle Cruces de San Juan 47, Las Palmas de Gran Canaria, Las Palmas, 35015, Spain

E-Mail: hello@bowlift.com

Contactform: https://www.bowlift.com/pages/contact

Phone:+1 (850) 662-6597

Company number: B56896814

Customer service: Monday to Saturday between 9:00 am to 5:00 pm.